I ordered a refrigerator from this Lowe’s store. I received a call from the store saying it had arrived at the store and that I would receive a telephone call between 6 and 9 pm that day informing me when it would be delivered. The subsequent automated call advised me the appliance would arrive at my home between 11:30 am and 1:30 pm the next day. When, by 2:15 pm, and with my groceries having been removed from the old frig and warming up in boxes on the floor, the appliance had not been delivered, I called the delivery company and was told the STORE HAD CANCELLED THE DELIVERY. So, I called the store and spoke with Assistant Manager Nicolaus. He informed me that the someone at the store by the name of Terry Williams, indeed, had canceled the delivery at 4 am. Nobody from the store bothered to call and let me know of the change of plans. After another two hours passed, Nicolaus arranged for another delivery time and wanted a second two-hour delivery window of between 5 pm and 7 pm. I told him to shove the refrigerator. I’ll get it from a more responsible company. By the way, this is not the first time I’ve had delivery problems with this store. Also, an attitude problem with some in-store personnel. You may rest assured, Lowe’s will not see another dime from me and I strongly recommend others to avoid this place. They obviously have a very weak service ethic and very little regard for their customers.
5201 E Ramon Rd Palm Springs, California USA
Home & Garden Stores