I originally purchased an android tablet from Merimobiles.com on 8/15/13 because I wanted a tablet for an upcoming trip. I paid extra for the DHL express becuase I needed to receive it within 10 days. The tablet arrived in time, but unfortunately the LCD screen was broken. It was not cracked, but there was a permanent line through the screen (internally). I was clearly disappointed, but I sent the tablet back to China and I followed their instructions to the letter. I sent them a picture of the problem; I filled out their RMA forms and included them in the box; I shipped it via USPS, which they insisted on, etc. Note: I shipped the tablet back to MeriMobiles on 8/27/13 and I still have no tablet today (10/31/13), but let’s get back to the story. So, weeks go by and I finally receive an email on 9/14/13 from Crystal in the returns department telling me that since the screen is damaged, I will be liable for the repair cost. Even though I included an RMA form in the box with detailed notes about the problem. Also, I spoke with both John and Ace prior to the return and they supposedly entered my RMA info in the computer…I mean that’s what any other normal company would do, right? Anyway, Crystal seemed to have no access to this information and she thought I was trying to return a tablet that I damaged personally…ugh. So after 3 chat sessions and 2 more emails, they finally escalated me to the “manager””

Jay. Jay said that he had spoken to Crystal and she misread the RMA form. Now things started getting really confusing and this is where Merimobiles’ house of cards started to crumble. While Jay (the “”manager””) said he was taking care of the problem and had spoken to Crystal

I started getting emails from Ren (via Crystal) responding to me separately. They still seemed to have no idea what Jay was talking about and Ren asked me if I had spoken to Ace before my return. I responded “”yes””

I spoke with ace

but then Ace started responding to me separately (not knowing about Crystal