Mohawk Flooring Boerne Texas Review

Eighteen years after moving into our home, we decided to remodel. The only reason were were purchasing new carpeting was because our old contractor-grade berber carpet wasn’t going to match the new tile we chose. The carpet was a little worn, sure, after 18 years, but nothing else was wrong with it. After viewing Mohawk’s SmartStrand Zoo Challenge video (www.youtube.com/watch?v+UJ_z8qiELgE), we decided to go with that carpet since we have multiple pets (9 cats, 4 dogs). What could be better, right? Hippos, giraffes, and elephants living on that brand of carpeting for 3 weeks and the CARPET WINS! During the first 6 months after the SmartStrand was installed, there were a few pet accidents on the carpeting. Immediately upon seeing the stains, out comes my trusty Hoover carpet shampooer to clean it up. Hooray! The stains came out. But — the carpet seams started delaminating (coming apart). The top layer of carpet was separating from the carpet backing. I contacted our contractor who had the original installer come look at it to see if it could be repaired. He said not, it was a warranty issue. Our contractor then contacted Mohawk and filed a claim for us. It took 9 weeks for Mohawk to have an “independent”” carpet inspector look at our carpet. The inspector’s report stated “”pet urine

left unattended

can damage carpet in several ways. Moisture can weaken the bond between the layers of carpet

allowing separation or delamination of the backing material to separate. Seam areas can be particularly vulnerable to damage and can separate.”” Mohawk denied our claim

and their Consumer Affairs people were downright rude and uncaring when we called to contest their “”ruling.”” I told them we decided to purchase this carpeting after watching the video

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