Monro Muffler MERRIMACK New Hampshire

Complaint: Brought my 1994 Honda in for brakes causing vibration when applied to slow down. Manager said I needed new rotors and brake pads. He guaranteed me I would get my money back if it didn’t fix the problem. Paid $372.91 for the job. Driving out of the parking lot brake pedal went to the floor. The Manager said that it was normal after the work they did and it would come back up. Next morning severe vibrations from front end and the brake pedal still went to the floor. Brought it back and they found they damaged the CV joint on one side and changed it and fixed the brake pedal. Next morning still had severe vibration and again pulsating brakes which was the original problem. Brought car back this time they said the tires needed balancing and they couldn’t see anything wrong with the brakes. Next morning severe vibrations and pulsating brakes again. Brought the car back. Again they said they had to rebalanced the tires and said I needed new tires. They couldn’t find anything wrong with the brakes. Finally went to a Honda dealer. They test drove the car and found severe vibrations in the front end. They resurfaced the rotors Monro put on and after another $175.00 all the problems were fixed. Asked for a refund of the original cost and Monroe offered $19.50. The cost of the Honda analysis. But I was told they don’t put that in writing. Seems they don’t want a paper trail. So I have a $548.41 set of rotors and brake pads. Way too expensive to learn a lesson on where not to go for auto work. I have written to the company President asking them to stand by their guarantee and I have also filed a complaint with the NH Attorney Generals office for Consumer Protection. If all this fails to get my money back, I will sue in court. Richard MERRIMACK, New HampshireU.S.A.

Tags: Auto Repair Service

Address: 384 Daniel Webster Hwy Merrimack, New Hampshire U.S.A.

Website:

Phone: 603-424-1432

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