Complaint: I had mr rooter of Weirton come do a job for me in December of 2015. I paid over 4 grand to have this job completed. They came to fix my septic. I needed the line from my septic to my drywell replaced as it had collapsed bc it was an old clay line. The day the came I thought all my septic problems would be behind me but that was not the case. They had me come out bc the said more line needed replaced and I only paid for 5 feet so the price went up. Then they called me out to say I needed the septic cleaned ( that was another 200$ not included in what I paid them ). Then they called me back out to say I would have an additional 2500$ worth of work for a cast iron piece that needed replaced ( I stopped them and said no do not touch that it was to much for the job proposed ). Before they left they said I would always have issues as long as that piece they swore was there wasn’t taken out. I started having problems right way. They came back to snake the line less then a week after they completed the job. Then again 2 months later (. That I had to pay out of pocket bc they said no warranty) then again 4 months later. I called to see if they could snake it but they wanted to charge me 500$. I declined the service and the gentleman said its that piece you need it fixed. I said how much was it again and he reminded me 2500$ or more. So I called another company to do the work. They were a fraction of the cost mr rooter proposed it would take to do the job. While they were digging it up we uncovered not only was it not an issue it never existed and my septic was left draining into the ground. My original job from mr rooter ( who got paid to replace pipe ) was never done. I am currently in contact with the bbb and have a meeting with mr rooter but they are trying to say I’m a liar and are trying to probably not refund me. Please to anyone who needs work on anything do not call mr rooter I wish I would have done more research first on this company and their unethical practices.
Tags: Builders & Contractors
Address: 1400 Pennsylvania Avenue Weirton , West Virginia USA