Musician’s Friend – 123Music Larksville Pennsylvania Review

On 7/14 my husband ordered a DJ Mixer through Musician’s Friend. On 7/18 he was informed by UPS that the item was allegedly delivered on 7/16. On 7/21 I contacted Musician’s Friend to find out what was going on with the pkg and was told that it was showing as delivered. I informed them that I had not received the pkg. They said that I had to wait 8 days for them to have a tracer PUT on the pkg. I called UPS myself and advised them that the item was delivered to the absolute wrong address. First, the pkg was delivered to Kingston, PA, not Larksville, PA. Secondly, it was left on a FRONT PORCH and I don’t have a front porch as I live on the second floor. nThat weekend my neighbor downstairs came asking if we received her pkg. I think the regular driver must have been on vacation and a sub was doing his route because both of our pkgs were lost on the same week. nWell, I informed UPS who then had an investigator call me. He claimed that he would have the driver retrieve the pkg and then they would hold it at the center so that I could pick it up. I was told this twice by two different UPS investigators two different days in a row. nSo I don’t get a call from UPS. I contact MF about 3x that same week. They never call or email you because “they don’t do that until their investigation is finalized””

was what a Sydney (rep) told me. I have spoken to several reps

my husband has spoken to two of them in Spanish and I must say they are quite snide and obnoxious. So

Sydney tells me that they initiated a tracer on the 7/19 and they will initiate a refund in 8 days if I have still not received the pkg. nSo I was upset and I explained to Sydney in a calm voice that I will expect to hear from them in 8 days or I will initiate a chargeback. I then called back about 5 days later to find out what the status of the tracer was. I was told that it takes about 9 days for the tracer to be completed and then within 5 business days I will receive a refund. nSo I call today


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