Nodstrom Hudson County New Jersey Review

I am a long time customer of Nordstrom, both online and in-store. I shop there almost daily because I have no time to go the store and try stuff on. So, when I like something I order it. If I don’t like it, I return it. In the last few years I have been experiencing events when returning my items vi mail (using USPS). For example, back in 2012 I returned quite some few items(worth over $500) and was never credited for them. These items were all new, with tags. I didn’t even have chance to wear it, but when one orders online you realize that what’s on the computer doesn’t always look the same in person. Well, I used the return label and dropped off in the mail. After I month, I realized that I have recieved no e-mail return comfirmation and the items have not been credited to me. When I contacted Nordstrom, they put me in contact with someone in the Research Dept and they attempted to investigate the matter. However, because I had no tracking imformation for the packages, and becuase of the amount to be credited, they told me they were not able to credit me the returns. I was even told that “each package comes with a return label and you’re not using them properly””. I was very offended. What I do know is that I used their return label so the item must have reached the warehouse

I even requested that they track the return lavel that came inside the box

but it seems Nordstrom doesn’t keep track of them either. I took it as a big loss for not keeping track of my shipments and moved on. However

recently this problem has been occuring again. I’ve contacted Nordstrom and they’ve credited me (as a courtesy)


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