I echo previous complaints about the Norm Thompson VIP service. I ordered a robe in December 2013. It replaced a similar robe that was about a dozen years old — that was probably the last time I had ordered from Norm Thompson. I sort of remember signing up for the free shipping service, but don’t remember the on-going $14.95 monthly charge. I should have noticed the charge earlier, but I didn’t until today. I called and received 3 months’ refund, which was just confirmed by email. It’s really too bad that such a long-established and hgh quality retailer has stooped to this. I presume the current robe will also lat about a dozen years, so I won’t have any reason to shop with Norm Thompson again until then, if ever.