PCS FCS Fashion Consierges Fort Worth Texas Review

My daughter purchased the Overhaul personal shopping service for me as a Christmas gift in 2015. With that package, I am supposed to receive 3 outfits a month. She then received an email that she forwarded to me. The email contained an introduction to the service and a questionnaire for me to complete with my size, etc. The questionnaire also requested pictures of me. The FCS website states that the client will pick outfits from their Facebook page and forward to their personal shopper; my personal shopper is Cedric King. The client is then supposed to receive their outfits in 3-7 days. The email my daughter received is dated 12/31/15, 8:32 PM. Figured that I’d give them a couple of days because of the New Year’s holiday. I received a initial email on 1/4/16 informing me that Cedric received my email w/the pictures of myself and the outfits. Another email was received on 1/8/16 in response to my 1/5/16 email asking if snazzy business casual outfits could be added since I’m a teacher. Cedric stated that he’d have my outfits by Monday 1/11/16. With that info I figured I’d receive the outfits by Friday or Saturday. Nothing was received, so on Monday 1/18/16, I emailed Cedric to inquire about the outfits. He responded on 1/19/16 stating he was working on my “LOOK BOOK”” and would send it to me. I asked if I’d have to wait until the LOOK BOOK was received before I’d begin to receive the outfit; his response was yes. So it went from him having my outfits by 1/11/16 to me having to wait for a LOOK BOOK. I emailed him again today demanding he outfits be sent to me by Friday or else I’d be filing a complaint w/The Better Business Bureau. I e not yet received a response. Also left a message on their Facebook messenger since there’s no phone number listed on their website…no response received.”


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