Complaint: On Sunday December 2,2001. I had an alternator replaced a the Waco, Texas Pep Boys. After being told that I was the first in line and the alternator would be repaired in 40 mins at a replacement labor cost of $40.00. I was charged 13.00 more for the labor,the store manager refused to explain the cost difference. It took 4 phone calls from me,speaking to the manager and 4 aditional hours to start on the repairs. I was also told by the service writer and the store manager that I could pick the vehicle up at anytime. On a Sunday,this would not have gotten the vehicle repaired. I complained to the district office and the complaint was sent to the assistant store manager. like he could solve the problem … ..since the store manager told him to call me. I asked that the district manager call me anytime… I am still waiting. I also refiled my complaint on their web site….still waiting….Wonder if Manny,Moe and Jack have to wait????????? i ALSO ASKED THAT MARK PAGE- SENIOR VP OF STORE OPERATIONS CONTACT ME…..OH WELL STILL WAITING Click here to read other Ripoff Scamss on PepBoys
Tags: Auto Repair Service
Address: 516 NEW ROAD WACO, TEXAS U.S.A.