Complaint: I went to Pep Boys to have a oil change done on May 11 2002. Less than 5 weeks later I have it towed back to them because there is no oil in my car at all. They check the car over and come back to say that the filter just blew off, (it was cross threaded) then it was the oil pumps fault. Of course they could not fix the problem, it was then towed to a ford dealer. The ford dealer looked at it and told me that there was no way the filter just blew off, it had to be cross threaded for the oil pump to just blow it off. They checked and there was oil in the motor, fresh, unburnt oil. Not sure where that came from. So $600 later I have a new oil pump and I’m back on the road. About 2 weeks later my car sounds like it has thrown a rod, take it to my dealer. There has been so much damage done to my motor that it has locked up. So back to be fixed again, waited 2 months to get the enigine repaired and $437. plus what my warrenty covered $2000. I’m back on the road. Not a week later I’m back in the shop with the transmition, it has gone out now. They told me it could have been from it running hard with the oil not running through the motor and the motor pulling hard to run. So, after my car being in the shop for a total of 7 months, leaving me to have to bum rides to and from work. And after over $5000. worth of repairs My car is still not running 100%. I sent Pep Boys an email and never heard a thing from them about anything that was done to my car. They could have at least returned my email. Its like that don’t really care about their customers at all. All we are is a $ to them. You got money they will take it, but don’t come back with a complaint, cause they don’t what to hear it. I will never go to pep boys again and have told everyone I know how they treated me and they should never take a car there to be worked on. A simple oil change could ruin your car, at least from them……… Stacey JEFFERSONVILLE, IndianaU.S.A.

Tags: Auto Parts




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