Pep Boys Store #271 Highlands Ranch CO

Complaint: The following letter was sent to Pep Boys coporate Customer Relations Department via e-mail on July 30, 2000 and August 6, 2000. Pep Boys did not respond to either e-mail. As such, a complaint was filed with the Better Business Bureau on August 8, 2000. The less than surprising result of the Better Business Bureau’s involvement follows the letter. Gentlemen: One more time. I am resending this e-mail with the hope that you’ll actually supply me with an answer. Seventy-two (72) hours is your stated response time – so where’s the response?? Not that it do will any good, but I had to express my deepest and most profound disappointment in the Pep Boys store located in Highlands Ranch, CO. On 02/05/2000 my step daughter’s car had $751.81 worth of work done – $451.81 after a $300.00 reduction in labor charges – Invoice No. IN1058246. This work consisted of among other things, transmission service, including the replacement of the transmission pan gasket, which by the way we were told had to replaced because there was a danger of fire from the fluid leaking onto the exhaust pipe. On June 30, 2000 my step daughter, her husband and her three (3) year old child ventured forth from Omaha, NB to spend the 4th of July weekend with us. As it happened, they only got as far as Ft. Morgan, CO. They stopped for gas and the car would not engage in drive. So, guess who got the call to rescue them? Jim Vinal, my step son-in-law noticed that transmission fluid was leaking from around the pan seal. He tried adding fluid and let the car sit idle to cool off the transmission, but to no avail. We arrived on the scene 2 1/2 hours out of Denver, CO and verified that the transmission fluid was leaking and that the car would not engage in drive. I called the Highlands Ranch, CO store and told them we had a problem. All I got was “it’s out of warranty.”” Much to my dismay

Tags: Auto Repair Service

Address: after telling them that the work was not done properly or the seal they used was bad

Website: 000 miles]. Well

Phone: I was again told it’s not their fault. The warranty on labor was three (3) months and on the seal four (4) months or 4

Share Review:
Yes it is. Based on the user review published on, it is strongly advised to avoid Pep Boys Store #271 Highlands Ranch CO in any dealing and transaction.
Not really. In spite of the review published here, there has been no response from Pep Boys Store #271 Highlands Ranch CO. Lack of accountability is a major factor in determining trust.
Because unlike, other websites get paid to remove negative reviews and replace them with fake positive ones.
Pep Boys Store #271 Highlands Ranch CO is rated 1.67 out of 5 based on the reviews submitted by our users and is marked as POOR.
Never trust websites which offer a shady ‘advocacy package’ to businesses. Search for relevant reviews on Ripoff Report and Pissed Consumer to see more unbiased reviews.
The above review and comments against Pep Boys Store #271 Highlands Ranch CO were submitted by user(s) and have been published as-is. does not edit, alter or remove content published by it’s users. There’s no amount of money a business can pay to manipulate their reviews or complaints and will NOT entertain any request to remove the review on Pep Boys Store #271 Highlands Ranch CO at any cost whatsoever.