Prestige Imports – Volkswagen Of America Cobb California

Complaint: I have a 1999 Jetta 2.0 that I purchased new in January 1999 at Prestige Imports, Santa Rosa California. This vehicle has been a problem from the start. The first problem was a yellow leaking substance coming from all doors via the leak holes designed to let the rain out. I was told by the dealership that this is a substance called “cosmoline”” a rust inhibitor and it will clear up (Note: a rust inhibitor that clears up

Tags: Auto Dealer Repairs

Address: doesn’t sound like a rust preventor for long term””) Anyway the substance did not clear up. In fact

Website: especially on a dark green Jetta. To date (Dec 2003) the substance still leaks out and it has been to the dealership several times for repair and resolve. Other situations with this dealership and car is as follows: Door locks broken x (2) Mirrors falling off Temperature guage malfunctioning indoor door panels fell off peeling top coat broken fuel access door latch Engine burning oil Warranty oil change. They didn’t tighten the oil drain plug which came lose on the 1.5 hr drive from the dealership causing the vehicle to stall and stranding my wife and 7 year old daughter on the road for 2.5 hrs. (Note) Dealership refused to pick up vehicle as promised for maintenance warranty work

Phone: it was worse in high ambient temperatures. This situation has caused damage to the vehicles paint

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