Complaint: Puppies N Love sold us a very sick dog. They claim their puppies are healthy and do not come from puppy mills; all of which is false. The owners are money hungry degenerates, and their manger Loni is an evil, conniving manipulator. To begin, we walked in on April 26th 2019. The store seemed clean and their reviews seem okay. You canu2019t please everyone , and owning over 10 dogs myself, I know first hand you canu2019t predict the health of every dog. First of all, THEIR PUPPIES COME FROM PUPPY MILLS. They claim they check them twice a year and they are all registered through the standard regulators. However, that doesnu2019t mean the dogs donu2019t live in poor conditions and come from reputable breeders. My breeder ended up being a puppy mill , with over 65 breeding dogs. None of the information they gave us matches up, and the so called information they have in their binders at the locations are all falsified. Even my veterinarian stated that all the diseases my puppy has come from poor and dirty living conditions. That just goes to show where they get their overly priced pets from. Secondly, when the state of my puppies health came into question … the stores demeanor completely changed for the worse. To make a long story short, they didnu2019t disclose the health of the puppy my dog shared its kennel with. The puppy ended up being prescribed medication for an undisclosed health issue… which was NOT brought to my attention when my own puppy was bought. When the store was contacted with all of our issues , they gave us two options for our very sick cavapoo that cost nearly 4000 dollars. We could either bring it back for a full refund. Which is unacceptable, to us it isnu2019t about the money like it is for this company. This is a member of our family. You wouldnu2019t get rid of your child for a refund? Would you? Rhetorical. Our second choice was we could bring him back to them and theyu2019d treat him for 14 days and the we could pick him up again. This one to me is even dumber than the option above. For obvious reasons. We then tried to request half of our money back because of the things weu2019ve had to buy him to make him comfortable that isnu2019t covered in their so called warrantyu2019s. As well as the endless nights of no sleep and emotional distress. They ended up coming back with $400 on a $4000 dollar dog. Never once did the owner ask how the dog was doing , nor did he allow for me to speak with him. Everything was done through the middle men at their paradise valley location. This goes to show how the owner cares about his dogs. They only care about the money and thatu2019s that. They are insensitive scammers. To conclude, we ended up accepting the $400 since the owners WOULD NOT budge on giving us any money back. The owner never once asked to speak with me. Very unprofessional. When I arrived at the Puppies n love mall location , Loni was there and asked us to hold on. She then tried to then fix the situation by explaining that sickness in puppies is normal. WHICH IT IS NOT. Iu2019ve worked with dogs for over 10 years, and am currently in the process of becoming a vet in the future. Donu2019t try to coddle me with falsified information. Sick puppies is not common when it comes to reputable breeders and rescues. I then stated I would never support them , nor another pet store in the future and Loni then tried to come up with another excuse. TERRIBLE TERRIBLE MANAGEMENT. Throughout the entire experience, all Loni could do was come up with excuses and shame us for being angry with their business and practices. I shut her right up as soon as I explained what I had found out about their so called u201cnon puppy mill breedersu201d. We accepted the $400 and then left the store, and immediately called the credit card company. We disputed the charge with the company of Puppies N Love. Which is something we never do. We would never try to take someoneu2019s money back, but after the way we were treated, and how the owner handled the situation. We feel no pain in taking our hard earned money back from this joke of a company. Overall, the company is a joke. Shouldnu2019t be in business. As well as the staff at the stores are blind to the sicknesses that go around their stores. After accepting the $400 I informed loni that we would be taking further steps such as reviews , and legal action. She then stated that it is ridiculous for us to do such a thing after they have been so u201chelpfulu201d. If this company thinks what they did was helpful, they need a mental health check. Anyway, thank you for listening and please do no support this joke of a business. I look forward to the future , and furthering my actions with this company.
Tags: Pet, Pet Insurance, Pet Products, Pet sales, Puppy Ripoff
Address: 4550 East Cactus Road Phoenix, Tempe, Tucson, Glendale, Gilbert , Arizona United States