I purchased a Dell laptop from QVC. It appeared that the Microsoft Office software was not what I thought I had ordered. I called QVC and insisted on a supervisor. He insisted that I had what I thought I was supposed to have when I ordered it. That was at the time I received it. Today (approximately 60 days later) I went to work on a file and it would not open because I only received a “trial period” for my MS office suite software.