Redbox Midlothian Virginia Review

To whom it concerns, I’d like to file a formal complaint against Redbox. I recently rented DVDs from a location of Redbox In VA. If I’m guilty of anything I admitted and RedBox customer service confirmed I didn’t return the DVDs timely. They were 3 days late. I expected to pay for the 3 extra days rental but when I received my Bank statement I realized RedBox charged me $40 and $21. For DVDs that were 2 or 3 days late? At this point I called Redbox and was told that my $0.99 or $1.59 daily rental was actually $8.59/ DVD/ day. The Redbox customer service department then tried to explain this rate but I still don’t understand how or why the Redbox billing departmentt can justify such charges. My complaint – On the RedBox website and machines there is a posted charge of either $1.59/ DCD or $0.99/ day/ rental and this is what it advertises. Games are different. The machines and the website does state if you keep the DVD past 9 PM you will be charged another rental period, with a maximum of $40, which too is posted and understandable. According to the customer service department a rental period is from 9 PM to 9M the next day (24 hours). Redbox is overcharging numerous people with unadvertised rates which maybe illegal? I would think this is deceptive advertising or false advertising. Please investigate and respond to this complaint. Thank you, CC: Redbox Corporate Office & Headquarters 1 Tower Lane Suite 1200 Oakbrook Terrace IL 60187

Nationwide USA

866 733 2693

www.redbox.com/

Video Stores

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