Complaint: IM SORRY I HAD TO TYPE IN CAPS I AM 62 YRS OLD AND HAVE VISION PROBLEMS I OWN MULTIPLE RENTAL PROPERTIES AND HAVE USED RELIANT FOR OVER 6 YRS. I HAVE ALWAYS HAD THE UTILITIES ON WHEN A TENENT MOVES IN TO MAKE IT EASY TO SWITCH TO NEW PERSONS NAME. MOST OF THE TIME IT WORKS. TENTANTS MOVE IN CHANGE OVER ELECTRIC AND WATER AND ITS DONE. NEVER HAD A PROBLEM TILL JULY OF LAST YEAR I HAD A TENTANT MOVE IN AND THEN OUT AND STICK ME WITH A $200 ELECTRICT BILL. RELIANT SENT ME THE FINAL BILL FOR xxxx CHEYENNE TRL AND THEN TWO WEEKS LATER TRANSFERED THE BALANCE TO A TENANTS BILL AT xxx CUTTER WITHOUT MY PERMISSION I CALLED TOLD THEM WHAT HAPPENED THEY TRANSFERED ME TO A ACCT SUPV AND SHE CALLED CREDIT DEPT (THEY ARE RESPONSIBLE FOR DOING THE ACCT TRABSFER) AND THEY TRANSFERED IT BACK. 10 DAYS LATER I GET AN EMAIL ATTACHED SAYING THEY DID IT AGAIN I CALLED AND THEY SAID TOUGH EVEN THOUGH THE TENANT WAS PAID ON TIME AND IN FULL ON CUTTER CIRCLE. THEY NOW OWE SOMEBODY ELSES ELECT BILL THEN LAST MONTH I HAD AN ISSUE WITH AN EVICTED TENANT AT xxx MASTHEAD. MICHAEL WHITESELL AND MISTY WHITESELL ARE GRIFTERS AND TOLD ME THEY WERE HOMELESS AFTER A TORNADO DESTROYED THEIR HOME. I FELT SORRY FOR THEM AND LET THEM MOVE IN MY RENTAL HOUSE TURNS OUT THEY WERE SHISTERS AND RIPPED ME OFF AND THE NEIGHBOR ACOSS THE STREET TOO. HE WAS 76 YRS OLD THEY STUCK ME WITH A $1300 RELIANT ELECTRIC BILL AGAIN THE CREDIT DEPT RULED I WAS AT FAULT. WHITESELL INTERCEPTED THE ELECTRIC BILLS WHILE I WAS OUT OF TOWN AND USED MY NAME I DONT KNOW HOW AND RELIANT LET HIM DO IT HE HAD THE POWER ON AND AN ELECT BILL FROM JULY 15 TO DEC 19. WHEN I CALLED AND TOLD THEM HE WAS A CROOK ONCE ON DEC 15TH ONCE ON DEC 19 WHEN I GOT BACK TO TEXAS USING MY NAME RELANT ALLOWED HIM TO KEEP ELECTRICT ON AND RUN UP A $1300 IN MY NAME THE GUY & HIS WIFE SWEET TALKED THE GIRLS ON THE PHONE AT RELIANT PROMISING PAYMENT FOR 6 MONTHS INSTEAD OF TURNING OFF THE POWER FOR NON PAYMENT IN SEPT 2016. HE WAS A SCAMMER AND I MADE POLICE REPTS ON THEFT OF WATER AND ELECTRIC TURNS OUT HE IS WANTED IN OKC AND TEXAS FOR GRIFTING BAD CHECKS AND CHILD SEX ABUSE EAST CEDAR CREEK WATER ALSO CHARGED HIM WITH THEFT OF WARER $478 LETTER OF EXPLANATION TERRENCE H (((redacted))) MABANK TX 75156 January 18, 2018 I am 62 yrs old retired and disabled. i have a rental property to supplement my income. I was the victim of a gypsy/ grafters named Michael Whitsell and Misty Whitsell. In July 15, 2017 the whitesells approached me to rent them my house because there house was destroyed by a tornado in Canton. I felt sorry for them and rented the house without a deposit. The very elderly neighbor across the street was swindled out of $2500 cash by the whitesells and their sorry tales all lies to hurt old people. they are afraid he he going to come back and beat them up. I had the power and water turned on already because we were cleaning it and repairing it. I live part time out of state because its to hot so i left the city in august with the promise that Michael whitesell would switch the utilities and pay their rent on time. Michael said he changed the utilities over. He did not. …….they did not pay their rent. either when I returned to tx in Dec 15 I discovered he never took the bills out of my name. and started eviction on them. They were gone in two days. the biggest issue is Reliant elect Somehow they sweet talked the phone people at Reliant energy to keep the electric on by lying to them and using my name. Same with water Company…….I never authorized that ever. the bill now is $1378.18. I filed a police rept and a fraud rept with both utilities I spoke to a woman named Caroline the investigator at reliant after 3 weeks and she said ITS MY FAULT… I should have double checked it was turned off. I ashed for a suprv and was told it would take 24 hrs for her to call me back I was angry and upset that a big utility company like Reliant would blame me for a Grifters theft he hit me up for $3000 in back rent $1378 in Electric bills and $778 in water bills and deposits After the water company turned off my water he turned it back on illegally and now its going to cost me a $300 deposit and $178 water usage i did not use plus the $300 bill My issue is with Reliant Energy Caroline in the Credit operations dept 888-834–0001 and Michael.whitesell Are they nuts saying im to blame for his being a bad guy and dozens of recorded calls to Reliant by michael whitesell promising pmt If i did not pay my electric bill 10 days late it would be shut off why did they not shut off the electric in Sept for non payment but left it on till Dec 15th when i called i HAD TO CALL AGAIN on Dec 19 to again get it shut off. there are dozens of these listing i found in 3 states i could find criminal records on both of them and TURNS OUT HES A CHILD MOLESTER TOO heu2019s got 2 little girls with them THESE FOLKS GOT TO BE STOPPED THEY HANG OUT AT DAYS IN IN GUN BARREL CITY. They have a white pick up TX lic plt KGF0375 tulsaworld.com/communities/skiatook/news/courtrecords/osage-county-court-records/article_0916a104-987d-534e-a81c-dc6babe05ecc.html Your balances have been consolidated for your convenience | View email with images Customer Name: TERRENCE H Customer Account Number: 722xxxxxxView your account > Your balances have been consolidated for your convenience. Uh-oh! Your inactive electricity account 71xxxxx-2 located at: 6196 CHEYENNE TRL, MABANK, TX 75156-9172 had an outstanding balance of $130.00. Weu2019ve transferred that balance to your active account: 72xxxxxx1-0 at 103 CUTTER CIR HSMT , GUN BARREL CITY, TX 75147. This amount will be reflected in your next monthly invoice. Access your account information 24/7 at reliant.com. Remember, weu2019re always here to help. Pay My Bill If you have any questions about your electricity service, please contact us at 1-855-347-3232 or chat with us online at reliant.com. We’re happy you’re a customer, and we look forward to providing you with superior service that you can count on for years to come.
Address: 1201 Fannin St, Houston, Texas United States
Phone: (866) 222-7100