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Asus Asus “fixed” My Husband’s Computer by Loading Malware in It! Nationwide!!

DONu2019T buy ASUS Products u2018 Very, Very BAD. This company sold my husband a lemon; he sent it back to be fixed. They u201cfixedu201d it by loading it up with malware. Details: In late May 2014, we bought an Asus Computer, Serial number E2N0CX0498494069. In November 2014, the Wi-fi card went bad, and we were unable to connect through the wi-fi. After much going back and forth, we sent the computer back for repair. It supposedly was repaired on February 21, 2015. We received the computer back on February 25, 2018 All still within warranty. When my husband booted up, hundreds of pop up windows started blooming on the screen, suggesting implanted malware. He can’t use tech support because tech will only answer through the affected computer, and the affected computer does not work because it’s infected — typical Catch-22. It is so badly infected that our virus software (Kaspesky) can’t deal with it. When we sent it to the repair center, it was clean. I can only think that a disgruntled employee decided to do some damage, but no one seems to want to do anything about it. Best Buy, where we purchased our computer, tsked, tsked us because we didn’t buy their “service policy” and sent us on our way. We can’t get the attention of Asus because we can’t get in touch with them through the infected computer. We would like a refund so that we can buy a computer that works properly and from a company that stands behind its products.

It has many negative reviews online. I would highly recommend you do your research well before considering them.

There have been various reports of fraud and scams. It is definitely not a company worth your trust or money.

I have tried multiple websites and also their official channel. Yet no response or resolution.

There are a lot of mentions on the Internet regarding their founders indulging in illicit activity and consumers taking them to court.

This post was published by a user on July 31, 2020 (CST) with a permanent URL - https://www.outscam.com/report/asus-4/. These reviews and opinions for Asus are published as is. This website is simply a consumer grievance free-speech platform. As such, OutScam cannot be held liable for the reports and comments on this page as per Section 230 of the Communications Decency Act.