I purchased the most expensive mattress from Simmons. This was nearly 10 years ago and for some reason about a year ago my back began to hurt. I am a busy person like everyone. I finally got around to calling Simmons and they sent an inspecter out to measure the indentations. The pictures the inspector took showed just under 2 inches of indentation on both side of the mattress. They have denyed my claim. I am furious that this company cannot replace this as I paid well over $3,000.00 for this mattress set.