Horrible, horrible SERVICE. All the techs know absolutely nothing, I am An Engineer and I never heard so much balaney at one time from your reps! None of you have any access to any testing aparatus! No Line Frequency checks, no bounce backs, no packet return system (My niece is 5 and knows how tp “ping”) I have already lost $3000.00 in sales!! This is now the 2nd time in 2 months that my phone has been out for 7 or more, days. That’s horrible, don’t you say? What if your phone was out 7 days every 2 months? And then U want to ship the modem “regular 10 day Ground shipment” FIX IT, send an “OVERNITE” gizmo. That is what is wrong now and what was wrong, then! A Very, very Irritated customer. I will not wait any longer. This is absurd. Must I go to the attorney Generals office and The FCC? We are getting close to that real soon. I was promised a call on Thursday. Today is Friday! AngeloStaten Island, New York U.S.A.