Sunset Group, Hotel Sunset Fishermen’s, Royal Fishermen’s Review
I was on vacation in Mexico from April 13, 2006 to April 20, 2006. On April 14, 2006 I attended a time share presentation at the HOTEL SUNSET FISHERMEN’S located in Playa Del Carmen. The female sales representative told me that if I wanted to take advantage of the great deal that I was getting, I had to sign a statement waiving my right to rescind the contract within the 5-Day cooling off period. After returning home, I learned through the Procuraduira Federal del Consumidor (PROFECO), the Mexican Federal Consumer Protection Agency, that the waiver statement is illegal and that I do have every right to cancel the contract and receive a full refund of my deposit. I paid a $3,915.27 deposit via my VISA card. Now about that great deal. The sales rep told me that I would only have to pay a maintenance fee every other year even though I could use my weeks every year. Before signing the contract I asked her again about Item 9 on the Membership Verification form where the line for BIENNIAL Use was checked off. She again said this only meant I would pay a maintenance fee every other year. In reality it means I was purchasing a share that can only be used every other year, in my care odd number years. I am embarrassed that I fell for these lies. On April 21, 2006 I sent an e-mail to SUNSET requesting that the contract be cancelled and that my money be refunded. The contract, Item Number 13, page 6, reads: “ANTICIPATED TERMINATION OF THE CONTRACT: MEMBER may declare anticipated termination of this contract within five business days of the business day following the signature hereof with the resulting reimbursement of the amounts paid, within a maximun 15 business day period after the date in which Member gives written notice thereof to the Developer, at its own or at its representative’s address, or at the address where this present operation had taken place.” My April 21st e-mail to SUNSET was sent on the 5th business day as described. I also sent a follow up fax to their fax number and sent a letter by FedEx to their U.S. address in Florida. According to the Better Business Bureau of Southeast Florida, the address is a mail-drop. I filed a complaint at www.econsumer.gov and will file a complaint with PROFECO and the Florida Attorney General’s Office. I hope this information prevents other US citizens from becoming a victim of the SUNSET GROUP. HildredLong Branch, New Jersey U.S.A.