On 9 Aug 09, I ordered a pair of running shoes using my VIP code obtained from a previous purchase. The total of the bill came to $76.53. When the shoes showed up today, the inbox invoice showed the total as $94.49. These people, instead of contacting me to tell me there was a problem, arbitrarily charged me an additional $17.96. I called them and was told that I don’t have a VIP card and that my only option was to return the shoes. Very poor customer service when think they can do what they want without advising the customer.
www.roadrunnersports.com Internet United States of America