Complaint: On September 1st 2004 I delivered my car, a 1999 Volkswagen Jetta, to Rohrich Volkswagen for a state inspection and emissions test. After examining the car, the mechanic informed me that as a result of faulty wiring the car would not pass state inspection, and that it would require a substantial amount of money to fix. As the car had passed inspection last year and no alterations had been made to the car’s wiring since then I declined to have the mechanic alter the car’s wiring, and instead brought the car to another garage, where it passed inspection. Clearly if the car could pass inspection then no problem could have existed with the car’s wiring. However, I was lead to believe that an expensive repair was required for the car to pass inspection. Either I was being misled by one of the mechanics or some alterations had been made to the car’s wiring; however these wiring alterations were not preventing the car from passing inspection. Furthermore, since I have only taken my car to authorized VW dealerships, any alterations to the car’s wiring must have been made by a VW mechanic. Thus I was asked to pay to correct a problem with my car that may or may not exist, and if it exists was caused by a mechanic at your or another VW dealership. Upon leaving the dealership on September 4th I noticed that my mast antenna was severely bent, appearing as though some mechanical force had been applied to it. When I dropped the car off at the dealership the antenna was straight, so I assumed that, at some point while servicing my car, the antenna was damaged. I asked an employee of your dealership for a replacement antenna, which I assumed you would provide. Instead I was told by one of the employees that the dealership was not responsible for the broken antenna. Pointing out the presence of rust on the antenna, the employee claimed that this was the cause of the bent antenna, and not some action that occurred during the servicing of my car at the dealership. I was provided with no replacement antenna. I think it is fairly obvious that the cause of the antenna breaking was a result of the application of some mechanical force. I find it hard to believe that the presence of rust would suddenly and spontaneously cause the metal of the antenna to misshape itself, coincidentally at the exact moment that the car was being serviced at the dealership. Furthermore, as I left your dealership I noticed that another Jetta leaving your dealership also had a bent antenna. So, to put forward the hypothesis that rust caused my antenna to break this employee demonstrated either an unwillingness to admit error, or an absurd lack of common sense, which makes me seriously doubt his qualifications or ability as a mechanic. These two instances reflect an attitude of contempt on the part of this dealership toward one of its customers. I find it insulting to be expected to pay to correct problems with my car that do not even exist, or in the case of the antenna, to fix problems that originated in this dealership. In business, the exchange of goods and services relies on mutual trust between consumer and supplier. The actions of this dealership have violated this trust, by using me as a source of revenue while providing no service. Mike Pittsburgh, PennsylvaniaU.S.A.
Tags: Auto Dealer Repairs
Address: 2690 West Liberty Avenue Pittsburgh, Pennsylvania U.S.A.