Rosegal.com High Point North Carolina Review

I placed my order for a beautiful sweater dress after the death of my beloved dog. I was in retail therapy mode and was hoping this dress would help me feel better through my greif. What I got instead was the run around and fraudluant charges on my card, which have indeed distracted me from my grief. This is what happened: I order the dress. I immedatly get confirmation of my order and see the charge on my account. 5 min later I get a call from my bank about fradulant activity and sure enough extra money was mysteriously missing from mystery bank, and they close my account and issued a new card. In the mean time two weeks goes by still no dress. I sign into my account on their system and all my order says is “processing””. I submitted a service ticket as per their system these will be answered within 24 hours. Three days go by

crickets. So I decide to call the number on the site to talk to someone. Live chat was not available

even though it was standard business hours. So I call and get a recorded message that the Magic Jack user is unavailable and the mail box is full so I can’t leave a message. First of all I don’t know a single legitimate company that uses Magic Jack phone lines. Getting worried that not only has this company taken money and my card information but I won’t ever see my dress

I decided it was time to leverage social media. I went to the page and publicly posted the situation. No less than 5 people replied to my post with simmilar stories all ending with never recieveing the pruduct after a slew of lies about the product being shipped

and non having gotten their money back. The company replies to me asking to make this a private conversation. To which I replied that I already had and had not recieved a response. The response came at 11:30pm with a simple apology that the product is back ordered. I simply replied that that should have been stated on the site. I wouldn’t have ordered it and to please issue a refund. 3 days go by

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Rosegal.com High Point North Carolina Review is rated 1.67 out of 5 based on the reviews submitted by our users and is marked as POOR.
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