ryder truck rental Pembroke Pines FL

Complaint: I called the 800 number and reserved a truck for 06/27/01 and I reserved this truck on my credit card on 05/25/01, app. 1 month previous to the move. I called several times (app. 1x every week) to ensuretthere was no problem, since this was a one way long distance move. I called app. 1 week previous to my move, and was told everything was fine, and tmy truck would be ready on the 28th as planned. Well, such was not the case. On 06/27/01 at app. 2:30 pm, I called Rolrite Towing and was informed that my truck had been cancelled. She was very rude and told me to call the 800 number to see if they had one at another location as she didnt have any. She also informed me that they did not even plan on having a car carrier for this date. I called the 800 number, and was informed that my reservation had been cancelled. I asked to speak to a supervisor and was transferred to Sharon. Now, this was 3pm on the date before I was supposed to pick up this truck. Sharon told me that it is very unfortunate but my reservation was cancelled as they had no trucks available. Now, it is 3pm, the day before I need this truck. I asked her when they were going to inform me, and I also asked her when they were going to inform me as offices close at 5pm. She replied that they were going to call me but they didnt get to it yet. She also informed me that the ops manager was trying to get me a truck, and she would inform him again, and he would call me. Well, I never heard from him. This is TOTALLY irresponsible of the management. No one ever even called me to tell me that my truck will be cancelled and to make other plans. Now, where am I supposed to get another truck with less than 24 hours notice? Well, I was very lucky, I found a great company, very reliable, calledtPenske Truck Rental. It ended up costing me $1851.01, app. $557.38 more, because of such short notice. I called several other truck rentalcompanies, but no trucks were available, nor car carriers. This was the only truck left. Now, what would Ryder do, say if I was unable to get a truck? This cancellation not only caused me to consider movers, but I also sent my children on Spirit Airlines for an additional loss of $186. Sharon, customer service dept. used the unfortunateover and over again. Ryder should be ashamed of themselves. I feel Ryder, if anything, should reimburse me $557.38 plus the $186.75 for my airline tickets, that is the least they can do for all the trouble they have caused me and my family, all the aggravation and stress I had to deal with, and for all the assurances (which were lies) from the customer service staff). All I got from your company was the word “unfortunate used over and over and over again. Not even an apology. I am very sad at this situation

Tags: Truck Rentals

Address: as I thought I was dealing with a reputable company.”

Website:

Phone: P.O Box 494850 Redding, California U.S.A.

Share Review:
Yes it is. Based on the user review published on OutScam.com, it is strongly advised to avoid ryder truck rental Pembroke Pines FL in any dealing and transaction.
Not really. In spite of the review published here, there has been no response from ryder truck rental Pembroke Pines FL. Lack of accountability is a major factor in determining trust.
Because unlike OutScam.com, other websites get paid to remove negative reviews and replace them with fake positive ones.
ryder truck rental Pembroke Pines FL is rated 1.67 out of 5 based on the reviews submitted by our users and is marked as POOR.
Never trust websites which offer a shady ‘advocacy package’ to businesses. Search for relevant reviews on Ripoff Report and Pissed Consumer to see more unbiased reviews.
The above review and comments against ryder truck rental Pembroke Pines FL were submitted by OutScam.com user(s) and have been published as-is. OutScam.com does not edit, alter or remove content published by it’s users. There’s no amount of money a business can pay to manipulate their reviews or complaints and OutScam.com will NOT entertain any request to remove the review on ryder truck rental Pembroke Pines FL at any cost whatsoever.
>