savvy tech security Los Angeles CA

Complaint: First, let me say this has been the most expensive lesson I am ever going to learn in business. The supplier sold me 22 DVRu2019s only to have 14 of the motherboards go out within 60 days, these units were shipped to four different states and installed in 7 businesses. We call our supplier to only to be told that there was no advance replacement we would have to charge the replacement units, pay shipping to send back the faulty units, pay to ship for the replacement units and of course pay our techs to go back out and installed new DVRu2019s, this was a very expensive process, through no fault of our own. We had to call Mastercard and use our fraud protection (have the charge reversed) in order to get them to move on it. They do not stand behind their products, even if the equipment is under warranty? Who needs this, you just get fast talk, delays and all the reasons why you canu2019t get the faulty equipment replaced??? In the meantime, your customer has a system that does not work, do you want to be the guy who sold this equipment to your customer? NOT A GOOD FEELING, WE ALMOST LOST THE ACCOUNT. The other issue weu2019ve had with this supplier is, my rep went around me to my customers ruining long time relationships. This company and it’s rep do not value dealer relationships at all and will bite the hand that feeds them (Their dealers), watch out for them they will steal your customers and start selling to them directly, cutting you out. FRANK FLORES I am sure is just doing what he was told to do by management. They also put their marketing material in the boxes when they drop ship, while telling you that they blind ship, don’t trust them, anyway they can come between you and your customers they will, don’t trust them, they will ship & leave out parts when they drop ship? it’s like haveing a 5 year old as a partner, you have to watch every part of the transaction all of the time. Wait until the customer go through the same issues, I sure wouldn’t want to be the guy who bought equipment from this company when the equipment goes down, he will be stuck just like we were, he will never be looked at the same. Why would a wholesaler compete with its dealers?? I would not trust this company, there are lot’s of other companies who sell the same equipment, use them if you value your customers if they’re not going around you, they’re putting their marketing material in your dropships. They are not your partners they are your competitors. I am going to spread the word to all of the security company owners and industry organization members that we are a member of. and I have posted a note on the dealer message board at my local ADI stores, to warn all of my fellow dealers. this is greed at it’s worse. I have since foud that other companies have bought faulty equipment, and gone through the same thing, so this appears to be a wide spread issue. ONLY AN IDIOT WOULD RISK HIS JOB AND CUSTOMERS BUYING FROM THESE SCAMERS! Rick Stine Security company owner

Tags: Dishonest, Employee/ Business Violation, Equipment Part, Home Alarm Systems, Sales People, Security Consulting

Address: 910 Canal Place City Of Industry, California United States


Phone: (626) 961-8999

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