Complaint: This unbelievable. On 10/27/2004 I took my car in to Scher Tire In huntington Beach, CA for a brake job. On 5/1/2005 I noticed my car was shaking/vibrating when braking at higher speeds. There was also rattling sound when going over bumps in the road. I decided to check it out. I took of right (passenger side) front wheel off and everything looked ok. As I was taking of the left (driver side) front wheel I noticed the lug wrench did not fit on one of the nuts. On closer inspection I learned that it was not a lug nut at all, it was a standard (flat faced on both sides) nut and it was jammed into the cone seating. I am sure that none of the lug nuts were missing before I took the car to Scher Tire. I believe one of three things happened: 1) They lost the original lug nut or 2) They stripped lug nut or 3) They stripped the lug bolt I cannot believe they would do something so blatantly wrong and risk my life like this! My first instinct was to take my car back to Scher tire, but then I thought, I don’t want them to touch my car ever again. I plan to contact the California Department of Consumer Affairs Bureau of Automotive Repair. Jake Huntington Beach, CaliforniaU.S.A.
Tags: Auto Repair Service
Address: 5062 Warner Ave Huntington Beach, California U.S.A.