I followed all the directions online for a lease. I was approved, but when it came time to pay the lease company would not accept my card saying they could not verify the payment method. This was for a lawn mower that costs about 400.00. I called the customer service number and without them even checking anything was told it is probably a problem with my bank. Then I went to a store thinking they may be able to set the lease up. The associate at the store tried and got the same bs. I called my bank and they told me the only charge the leasing company put through was for 1200.00 and change (the lease payment was supposed to be around 70.00). So the associate tried it again and got the same crap. So he called the 800 number and was told my card didn’t pass the screening (the card was an American Express card) when the associate asked them what part of the screening did it not pass and the customer service guy just kept repeating the card didn’t pass the screening. The leasing company has crap for customer service and they give Sears a black eye. The associate from Sears did all he could, but his hands were tied by the crappy leading company.
Department & Outlet Stores