We purchased 6 appliances in the begining of february 2009. We purchased these appliances under program # H090047 , which is their buy more save more rebate program. We were assured it would take 4-6 weeks to recieve the rebate via mail. We have now waited 4 months and are still waiting on the rebate, worth almost a $1000. We have tried everything from the various customer service departments to emailing and calling sears, with everyone giving us the run around. We have now been told that it will take another 8 to 10 weeks to get our rebate. This is beyond unacceptable! It has been 4 months already and they expect us to wait another 2 to 3 months, what kind of company are they running, stealing peoples money? They have gone too far and need to be held accountable for thier horrid customer treatment and services! A resolution to the problem is simple, priority mail our rebate to us now and find a way to compensate us for our months of undue stress, anxiety and horrible treatment by their employees! nMichael and christinensilverdale, WashingtonU.S.A.
sears.com Hoffman Estates, Illinois U.S.A.
Department & Outlet Stores