sit n sleep Los Angeles California Review

I purchased a bed back in September 7, 2011 and less than 2 years later the bed was sinking on the two outer sides. Both me and my wife wake up every morning soar and in pain due to this mattress. The middle of the bed is over 3 inches up and the two sides of the bed where me and my wife sleep have sunk. I contacted the store where I purchased the bed and told them my situation. They were not very helpful or concerned. After nearly 3 weeks they had a so called technician come to my house and inspect my bed. I showed the inspector the mattress and the obvious sinking of the bed. The two sides were so bad that the bed looked like the was a round hill in the middle. The ispector saw the mattress and even though he said he saw my concern would not give me any straight answers. He claimed he could not give me the results of his test. He said they would contact me in a few days with the results. I showed him the bed from the front and you can easilly see where the hill is in the middle of the mattress. These inspectors are trained to look for any possibly thing we might have done incorrectly so they can deny their resposibilty. It also seemed like he was not very proffesional as he stumbled manny times to get measurements. After 1 week I received a letter from the mattress company and they claimed that the bed had sunk only 1 inch. The bed had to be sunk atleast 1 1/2 inches in order for the company to replace the mattress. I immediately called the company and told them I do not agree with their resluts and the mattress had an obvious sinking on both outer sides that you could clearly distinguish. The representative was not very professional nor concerned about the fact that I had paid $2,600 for a bed that only lasted me almost 2 years. You would think that buying from such a big store that has so manny locations you would be trewated better,. The fact is that they have it set up wher they sell defective mattresses at full price and when there is an issue they do not care. The representative told me that she would contact the store directly and and see if they could possibly replace the mattress directly. I was advised that I would get a phone call back which I never received. When I called the represenative again she told me that the store would not take responsibility and they would give me a discount on another bed. I asked and pleaded for them to send another person to inspect the bed and they told me that it would take 30 days and they would charge me to inspect the bed again. I explained to the representative that I was handicap and could not sleep properly in this bed. She was not very caring to my situation and I am now going to sue Sit N Sleep in small claims Court. I will never buy another mattress from this company again. I suggest any customers that are going to purchase a mattress from Sit N Sleep to pay with American Express or other Credit Card that would help you when your mattress goes bad. I paid with their In-House financing company and they will do nothing to help me. I am out $2,600 and after discussing this situation with a few friends and associates I have found out that I am not alone. Apparenatly this company has been doing this to customers for years and getting away with it. A soar customer of Sit N Sleep, Goel Talasazan

2828 Wilshire Blvd Santa Monica, California USA


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