Complaint: Ordered left front fender for 2002 Mercedes 230 Kompressor. Fender was delivered, but when shop tried to install they found that it was the wrong fender. Called and talked to Cristine and she told me to wrap up old fender and they would have UPS pick up and send back to them. I then called Christine to find out when they would send the correct one and she told me that they could not get the correct fender. She told me they would credit my account when the old fener came in. It has been at least a month now since it was sent back and I still have not recieved any credit back to my account. I have called now for a week straight trying to talk to someone and left several messages. The only person I can contact is sales and they will connect you to accounting which is a recorder. $268.00 short, will try talking to Visa but they have probably already paid due to the time it took to find out they sent out a fender that they supposedly now cannot even get. Charles Glen St Mary, FloridaU.S.A.
Tags: Auto Parts
Address: 40 Excelsior Ave. Saratoga Springs, New York U.S.A.