I ordered a dog halter. In two different places sizing was given for them. When I ordered I missed the fine print for that particular halter, which is not sized like the others. It was too small by one inch as the others were sized one inch larger. They refuse to refund me. They will only give store credit which if I use it I get the great priviledge of paying high priced shipping again. So, they have effectively stolen my money. I am 67. In all my years I have never encountered such a situation. The lack of concern for the effect on the customer is shocking. I advise to stay away from them. There is no personal contact. No phone number, so the problem cannot be discussed. My report is consistent with others who have experince with them when it comes to returns.
Pet Shops & Supplies