I purchased printer cartridges for my home printer approximately 4 months ago and when doing so returned 12 to 18 used cartridges for their $2 reward credit program period I was told the credits could not be applied to that purchase however it would be on my rewards account for future use. The sales lady did not mention that any credits for that day would expire in 30 days. I was told that the credits would be applied to my next purchase of printer cartridges. Imagine my surprise when today I went to my local Staples and no credit was on my account. After speaking with the supervisor, calling the helpline, and waiting for over 20 minutes on hold no results or compensation were forthcoming. Staples computer printer cartridge recycle program is a scam they have lost my my patronage and my family’s patronage!!!!! Staples rewards program sucks!!!! I can only imagine the millions of dollars that they have quote unquote stolen from misinformed ( lied to) consumers. SHAME ON YOU STAPLES.
Office Suppliers & Stationers