My Wife recently purchased an Iphone case for me at a Staples location. Unfortunately being such a small ticket item she never kept the bill. Turns out I had one for my iphone but needed a samsung case. The case she bought was in its origianal packaging unopened with existing bar code intact. We even had tried to call the store but being X-mas pre week shopping they had great difficulty in answering their phone so I decided to drop in to the store and just exchange it no big deal right? Wrong. The sales associate we spoke to became borderline rude when i had explained the above and he was right at the customer service counter and had full reach of the paging and phone system. I asked him politely if you can not authorise this exchange would it be possible to talk to a manger. “OH sure you can talk to manager but he is just going to tell you the same thing I told you as he walked away with his nose up in the air”” Off he went to get a manager when he could have just paged one. We sensed a rude racial undertone by his mannerism but that would be just an opinionated judgement call. After a a short wait as we anticipated he was going to brief the manager as to making his word and atitttude consistent along came this manager. His Name Nitesh Lal arrived with an unpleasant manner

said very little

did very little and it became an internal joke to participate with his sales associate in pushing this customer out the door. I called back and tried to appease situation in talking wth him and advised him this review will be posted online. “”Im sure your company would agree you used very poor judgement in dealing with this situation. Im quite happy to know that this defines what staple is. We ended up buying a computer from another retailer that exchanged this for us and we told them we did not purchase this here. They realised it was a very popular item they have a diffucult time keeping in stock so they were happy to exchange it for us. The best thing for us is that it only costs us a trip in to Staples to find out that this a company with the same staff that must work for window tech support over seas. No ones is listening and NO one cares. Avoid buying anything from staples…except staples and disposable pens. That way you’ll never have to experience this kind of non existent service. Maybe when 40

000 people see this review and it costs them $3000 to remove it they might think twice of hiring people that have some grey matter between their ears and can use better judgement than the above.”

45 RED MAPLE ROAD richmonhill , Ontario USA

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