I purchased 4 boxes of Lindt Chocolates from staples.com. I was only sent 1 box. The records clearly show that only 1 box was sent, and that staples is stating that they sent all 4 boxes in that shipment. I contacted customer serivce via email. Their response was that all 4 boxes are in the box I received. So I called to try to explain, I only received 1 box out of 4. Still no resolution. When I pull up the UPS tracking log, it clearly shows the weight of the box is 3.7 lbs. Just 1 box of 12 of these 3.5 ounce bars is 2 lbs 10 ounces. So the box should have weighed a minimum of 10 lbs 8 ounces. How nice for staples. They made over $80 of profit by sending me nothing in return for that money. No wonder the ceo makes millions every year while staples sales plummets. You can bet I will never buy from them again. I will be looking into this obvious fraud, and see if there is anyone willing to go after staples for the bad faith business dealings. I am sure I am not the first, only, or last customer to be defrauded like this.
500 Staples Dr framingham, Massachusetts United States of America
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