Complaint: Like many in our area we called 1-800-approved to try for a new car. An appointment was set to meet w/ a dealer rep. to explore our options. We chose to test drive a ’98 Cavalier. As they like to do – the salesman was telling us of all the features, and also noted the ‘quality sound system’ as he turns it up for departure. Little did we know at the time, the sound happened to conveniently muffle the rattling sound from the front axle (more-or-less eventually sounding like the front wheels are about to fall off). Not knowing of underlying defects of the car we felt comfortable w/ our decision & began signing more paperwork (6.5 hours later). Apon leaving the lot we were told the back shop was quite busy that day and they were unable to detail our new car, therefore asking to reschedual when we returned the following week. I had also asked for the plates off of my trade-in, since they were lock-nut bolts, they had to be cut off. >>As stated before, too busy.<< When I returned the following week, I still didn’t get a detail & was told my plates were thrown away !!!!!!! A month later our trade-in was spotted in town w/ the old plates still on it !!!!!!! (If I knew the side-street dealer-ship that resold our truck I’d report them as well !!) 1-year after paying on time, we went to trade it in. We went back to the same dealer, just for them to tell us our $9,000 car was worth $2,000 & we would need an additional $3,500 down for anything else. Our original salesman has been fired, the owner recently commited suicide & the company was being investigated for some sort of in-house scandal / freud. Jacalyn Minden, Nevada
Tags: Auto Dealers
Address: 865 Kietzke Lane Reno, Nevada U.S.A.