Suntrup Pontiac

Complaint: In early April 2001, my 1998 Firebird suddenly would barely run. I managed to get it to the dealership I bought it from, Suntrup Pontiac. They diagnosed the problem as two bad spark plug wires and two weak ones, so they replaced them and billed me $47 for the part and $170 for the labor. The total was $238 with the shop charges added in. Shortly after this I found out that GM had issued a service bulletin 99057 dealing with this very problem. GM extended the warranty to 70,000 miles or 7 years from date of in service whichever came first. I went back to Suntrup with this information seeking reimbursement for what I had paid. After being bounced around, they finally told me that they would reimburse me for the part but not the labor. I declined this as I felt I should not have had to pay anything. I then contacted Pontiac Customer Service. They took my information and said they would check on it and call me back. They called the next day and said that I should not have been charged and that they would arrange with Suntrup for reimbursement Well, time went by and I never heard from anyone, or received a check, so I contacted Pontiac again. They said they would have to “reinvestigate”” it. They e-mailed me back stating that the dealer had told them I replaced the wires myself which would void the warranty. I told Pontiac that this was not the case as I had the invoice showing that Suntrup had done the work. They then said that Suntrup had offered to reimburse me

Tags: Auto Dealer Repairs

Address: but that i had refused it. I again told them about the part only reimbursement. Their most recent correspndance states that since I refused the dealers offer of reimbursement ($47 as opposed to $238) and “”it was past the deadline for claims of October 2000 (?) I would receive nothing. There is absolutely nothing in the Service bulletin about a October 2000 deadline. All it states is that GM was extending the warranty to 70

Website: 4200 N. Service Rd. St. Peters, Missouri U.S.A.

Phone: 000 miles or 7 years. I was well within both of these requirements. I am still trying to fight this with Pontiac but not having any luck…… Steve St. Peters

Share Review:
Yes it is. Based on the user review published on OutScam.com, it is strongly advised to avoid Suntrup Pontiac in any dealing and transaction.
Not really. In spite of the review published here, there has been no response from Suntrup Pontiac. Lack of accountability is a major factor in determining trust.
Because unlike OutScam.com, other websites get paid to remove negative reviews and replace them with fake positive ones.
Suntrup Pontiac is rated 1.67 out of 5 based on the reviews submitted by our users and is marked as POOR.
Never trust websites which offer a shady ‘advocacy package’ to businesses. Search for relevant reviews on Ripoff Report and Pissed Consumer to see more unbiased reviews.
The above review and comments against Suntrup Pontiac were submitted by OutScam.com user(s) and have been published as-is. OutScam.com does not edit, alter or remove content published by it’s users. There’s no amount of money a business can pay to manipulate their reviews or complaints and OutScam.com will NOT entertain any request to remove the review on Suntrup Pontiac at any cost whatsoever.
>