Suntrup Pontiac

Complaint: In early April 2001, my 1998 Firebird suddenly would barely run. I managed to get it to the dealership I bought it from, Suntrup Pontiac. They diagnosed the problem as two bad spark plug wires and two weak ones, so they replaced them and billed me $47 for the part and $170 for the labor. The total was $238 with the shop charges added in. Shortly after this I found out that GM had issued a service bulletin 99057 dealing with this very problem. GM extended the warranty to 70,000 miles or 7 years from date of in service whichever came first. I went back to Suntrup with this information seeking reimbursement for what I had paid. After being bounced around, they finally told me that they would reimburse me for the part but not the labor. I declined this as I felt I should not have had to pay anything. I then contacted Pontiac Customer Service. They took my information and said they would check on it and call me back. They called the next day and said that I should not have been charged and that they would arrange with Suntrup for reimbursement Well, time went by and I never heard from anyone, or received a check, so I contacted Pontiac again. They said they would have to “reinvestigate”” it. They e-mailed me back stating that the dealer had told them I replaced the wires myself which would void the warranty. I told Pontiac that this was not the case as I had the invoice showing that Suntrup had done the work. They then said that Suntrup had offered to reimburse me

Tags: Auto Dealer Repairs

Address: but that i had refused it. I again told them about the part only reimbursement. Their most recent correspndance states that since I refused the dealers offer of reimbursement ($47 as opposed to $238) and “”it was past the deadline for claims of October 2000 (?) I would receive nothing. There is absolutely nothing in the Service bulletin about a October 2000 deadline. All it states is that GM was extending the warranty to 70

Website: 4200 N. Service Rd. St. Peters, Missouri U.S.A.

Phone: 000 miles or 7 years. I was well within both of these requirements. I am still trying to fight this with Pontiac but not having any luck…… Steve St. Peters

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