Tim Marburger Dodge Bristol Tennessee

Complaint: In July of this year I was involvd in car accident and went to Tim Marburger Dodge Body shop to get an estimate. I recieved the estimate and told the manager i would get back in touch with him if i decided to let him repair my car. I decided to get the vehicle fixed elsewhere. a week later i get a phone call from the body shop telling me that the parts were in for my car. (I never authorized the parts order).I told the body shop that i had never intended for them to fix my car and that i didnt need the parts. On October 27th of 2004 i was yet again involved in a accident. My car was towed to a wrecker service until we could decide who we wanted to fix our car, we went the next morning to the wrecker service to get the car towed to Bill Gatton to get it fixed, when we got there my car was gone, it had been towed (without my permission) to Tim Marburger Dodge, we went to the car dealership and found my car was there. We ask who had given them permission to tow my car there and they told us that it had been towed there by “mistake””. We decided to let them fix our car so that the insurance company that was taking care of the claim would not have to pay two tow bills. This is where my life of living hell started to take a turn for the worse. There were two insurance compainies involved in this particular claim (Mine and the guy responsible for the wreck). my insurance company told the office manager at Tim Marburer dodge that they were going to be handling the claim and all suppliments that would be involved in repairing my car and that the other insurance (Allstate) would be paying them back. The office manager acknowlded and understood what he was beeing told. after the claim was written up my insurance company informed me that they had a check in the mail to me in my name and Tim Marburgers name to cover the repair bill-minus my deductable (500) All state then sent me a 500 dollar check to cover the rest of the estimate. Once again the office manager was aware that I had the money. I went to the car lot on Halloween night to see if repairs had been started. What i found was my car unlocked with the keys in the door and the shop closed up for the night. I was very upset about this

Tags: Auto Dealer Repairs

Address: so i took the keys out of my car and locked it up and left. I went back the next morning to let them know why i had taken the keys. The manager tried to cover by saying he was in the shop at the time and that he intended to lock it up. (which is strange because he never called me to let me know the keys were missing) I reluctantly gave him back the keys to fix the car. Two weeks went by and still the car had not been pulled in the shop to begin repairs (They said due to parts not comming in). I went back on November 8t and my car was now in the shop being repaird. I was told that the car would be ready on November 28th. November 28th came and gone

Website: but with no bumper and no hood on it. To say the least we did not reive my car that day. I did not get it back until December 10th. I contacted the Manager of Tim Marburger Dodge and told him how upset i was at how i had been treated and the lengthy time it took them to repair my vehile. It was then that he told me it was due to the fact that the office manager delayed order on the my parts to my car because of the last time i came up and got an estimate (and didnt get it fixed there) and that they were stuck with the parts. The office manager knew good and well that he was going to be repairing my car because for one thing he had my car because it was undriveable and becasue he had been in contact with the insurance company and also because i had shown him the checks in advance. This was noting but an out and out payback for him getting stuck with parts the last time and also due to the fact he was wanting to get back at me for it. I told the Manager of Tim Marburger that i was also going to be seeking legal action again the body shop and Tim Marburger for the extensive time and neglegience on their part and that we would never buy nor recommend Tim Marburger Dodge to anyone ever agin. Their response

Phone: no car

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