Tip Top Chevrolet Fbks AK

Complaint: I was recently surprised by Tip Top Chevrolet’s POOR customer service. I made an appt. to have repairs made on a faulty 4WD switch and a power window regulator (which was stuck in the down position in below freezing weather). I also have two small children which I informed the Dealership of. My appt. was scheduled for approx. one week later! When I dropped off my truck, I was informed that under my warranty I had a $200 deductable. However, I was not informed that the $200 would be due upon completion of services rendered, neither written nor verbally. I was told by the service rep. that my truck would be finished by the end of the business day and would be notified by phone upon completion. Around 4:30 I called Tip Top Chevrolet and was then informed my 1999 Silverado was finished and that I could come pick it up. I was dropped off at the service dept. and was given my bill. The bill listed the parts required to fix the problems, the labor times required for repairs, and a bottom line price of $200. The keys were handed over to me at which point I was sent to the customer service desk. The secretary THEN informed me that the $200 would have to be paid before I could take my truck. I asked if I could be billed for repairs by mail.At this time she asked the owner, Robbie Ginther, if this was possible. He stated that “they did not have a charge account”” and asked if I had a credit card. I said yes

Tags: Auto Repair Service

Address: but I would like to avoid going that route.I then told Robbie that I was not informed about their policy at which point he stated “”It’s COMMON KNOWLEDGE THAT ANYONE OFF THE STREET WOULD KNOW””. At that point I asked if he had a formal complaint report I could file. His reply

Website: his response;”” I’M NOT GOING TO ARGUE WITH YOU ANYMORE”” he then turned his back and walked into his office. I was furiated at this point but kept my cool and said “”Thank You”” to the receptionst and left with keys in hand to make arrangements for the $200. I crossed the street to make a phone call for the money and waited for my ride to arrive. During this time an associate of Tip Top Chevrolet called my home and said they would be calling the local police to report MY OWN VEHICLE as stolen and legal action would be taken. Before the call was made

Phone: “”NO

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Tip Top Chevrolet Fbks AK is rated 1.67 out of 5 based on the reviews submitted by our users and is marked as POOR.
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