Toyota Motor Corporation Vienna Virginia

Complaint: As owners continue to contact me in frustration about the current ENGINE OIL SLUDGE customer support program at Toyota, I see some interesting trends. I am wondering if others can come forward to confirm. First, there is a NATIONAL backorder of pistons and piston rings used in the sludge repair program. I have noted that one owner had to wait SIX WEEKS for these parts to come in. Another owner was told by her service manager that there is a “problem with getting supplies….the piston rings are on backorder.”” This begs the question….WHY

Tags: Auto Manufacturers

Address: if there are so few sludge victims out there

Website: Camry

Phone: are the parts not available. I recall when I was involved in the Chrysler ABS defect debacle that the ABS parts were also on NATIONAL BACKORDER for months. Is Toyota actually being overwhelmed with repair need? Are these part delays directly related to the incidence of sludge cases? Perhaps some technicians will comment? Now

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