Toyota USA Fredericksburg Virginia

Complaint: This report concerns a set of cracking, peeling running boards on a new, 2005 Tundra, purchased in March 2005. If you purchase a Toyota vehicle in one [of Toyota’s] districts and move to another district, Toyota headquarters will do nothing to cause replacement of a part with a manufacturing defect. The part with the manufacturing defect was a part of the vehicle at initial delivery. The local dealer can not obtain a replacement part (under warranty) from his district supply operation and the original selling dealer will not obtain the part from his district supply operation and send it to the local dealer for installation–since the local dealer is not in the selling dealer’s district. When I tried to get help from “Toyota Headquarters”” to get these dealers to cooperate

Tags: Auto Manufacturers

Address: I was stymied at every turn and could only obtain an 800 number for Toyota USA Customer Service which happened to be located in Los Angeles. The only “”help”” I could get from the people at the 800 number was: “”Our dealers are independent dealers and we can’t tell or cause them to do anything. If you want to get service on your vehicle

Website: toyota.com Internet U.S.A.

Phone: you should return to your selling dealer and try to get help there.”” It seems literally impossible to contact anyone in management at Toyota headquarters to enlist their help. There is no listing for corporate management on Whitepages. Only the 800 number referenced above appears on www.toyota.com–no other telephone numbers appear in the web pages. Local dealers tell me they only have the 800 number. Toyota Headquarters does not support their products…… Jack Fredericksburg

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