Complaint: Took my car in for work due to “service engine soon”” light on. I asked it it was put on the machine to see what the reading for the light was could they fixed any thing wrong. Was told yes and teh $49.95 cost would be used to the cost of the problem. Was asked to leave it there and they would look at it tomorrow. Was called the next day saying it needed a tune-up. So I authorized the work to be done. He called me later that night asking for me to give him my credit information over the phone. I was driving at that time and didn’t understand why I could not give him the information in the moring. Called him back when I pulled over from driving to give him the info. But instead I was told that he already finished his night and I could just give it to him in the moring. Came back the next day to pick up the car. It cost more than what he told me on the phone and I asked what was done. He told me that a tune up with oil change and change of wires cap and rotor. And that it was under warranty so if any thing was wrong with it bring it back. I asked if every thing was good to go and if there is any thing else was wrong. I was told I was good to go. A service man there drove the car to my house while I drove my other car. I was packing my second car for a trip and noticed wires/cables hanging out of the lid of my car that was just in there shop. I called tune up plus and they said for me to bring the car in. I told then I could not bring it in and someone should come to my house and look at it. A techinican came to my house about an hour later and took out the supposed extra wires/cables out of my car and left. I asked if the car was ok and was told again yes good to go. While on my trip I sold my car. The buyer came back to my house to take the car. He drove it for one day (36 miles) and the light was back on. Took it back to the shop and was told that the technician that preformed the orginail work was fired for doing fautly work. Was told that the oil change was not done. Which was now all over my drive way. The techinician loosened everything to do it but then just left it like that. And now they could not fix the car due to a different code that came up on the machine. I don’t even know if the tune up was done. I asked them about the supposed extra cables/wires hanging out of my car and was told that I must of picked them up while driving the car. I never drove the car after the techinician drove it to my house. But I was told I must have forgot that I did. Was told that they would do a free oil change thou. Why would I take it back there if they could not do it right to being with. I was called by a district manager/customer service rep that he would put in a claim to get my money back. I did talk to the owner of the store and the manager of the store. The owner has days where he will not admit to being the owner! Was yelled at by the owner and then hung up on. Very Rude!!! Was told by him that he never refunded any ones money and was not going to start now. I waited for a phone call from the district manager/customer service rep for about two weeks. Left numerous messages and never recieved a phone call back. Tracked down his main office phone number and told his sectertary to have him call me back that day. He never called me. Called the main office the next day and asked for him to call me again. I told her to have his boss call me. I just wanted to know about my claim. He was supposed to go look at my car but never did. He said he had to see the car first to put in a claim. The next phone call I get is from the owner of the store. He told me that no one was going to talk to me or give me a copy of the supposed claim that was put in. No one is returning my phone calls now. All I wanted was my money back for service that I can’t be sure was done. They will not look at my car and will not supply me with any paper work of what was submitted with my name on it. Please don’t go to TUNE-UP PLUS!!!! Or you may be Rip-Off and disrespected. Bad customer service!!! Michelle 23452
Tags: Auto Repair Service
Phone: 1155 LYNNHAVEN PKWY VIRGINIA BEACH, Virginia U.S.A.