TVShow-Heaven Sterling Heights Michigan Review

Have sent 3 emails to [email protected] and [email protected](the 2 email addresses listed on site for customer service) about a defective dvd that was part of a 10 dvd set. There have been no replies nor replacement for disk.At this point in time, I don’t expect to receive anything from this company and forewarn a buyer beware. The dvds are obviously burned since they can’t be bought retail, however, know that the packaging is poor with multiple dvds in single envelopes stashed in cases. It’s a hit or miss on dvds getting scratched which is not as bad on store bought dvds, but is fatal on burned ones.Oh, and if you want to rate the seller, good luck. The option is turned off and all you see is 5 star ratings.This is what the site states:II. Return Policy? What if something is broken?Beloware the correct steps and the only steps that should be taken to get a replacement disk. 1.) Do not email us statingthat all the disks are defective. This is 100% not possible. If none of the disks will play, simply put them in your dvdromand you will see that they work perfectly. *It is not our fault if your dvd player is not compatible with DVDR. That said,98% of all dvd players made after 2001 will play DVDR and most game consoles will as well. This is a rare problem but in thepast we have had people try to get a refund for all 10 disks “not working”” even though the simple answer was thattheir dvd player was not reading the disks. 2.) We do acknoledge that some disks will be faulty. Less than 1%of our disks end up faulty

but we will GLADLY! reship out any disk or disks that glitch. We are usually caught up to dateon emails and all you have to do is email us with A.) your addressB.) your transaction number if possibleC.)the set you boughtD.) the disks you need replaced.After we see the email we will have the disks shipped out

with no charge

the very next day. We pride ourselves on being the quickest company in our field

even when it comes to replacementdisks. Again

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