U-Haul CaveCreek/101, Jim Cox Mgr. San Marcos CA

Complaint: I was planning a move from Phoenix to San Diego the first weekend in October to start a new job. U-Haul on Cave Creek in Phoenix was close to my home, so I reserved my truck there a good three weeks before the scheduled move. My daughter and son-in-law went to this same U-Haul store alittle over a year ago for their move to San Diego from Phoenix. Their truck began leaking oil in their driveway just before they were going to leave. They called U-Haul and made them come out and fix the truck. They didn’t realize, until later, that the air conditioning wasn’t working, nor was the radio. With this in mind, knowing I was traveling over mountains, I specified on at least three occasions that I wanted a new truck and I wanted it completely checked out so that I wouldn’t have any problems. I told them I was driving the truck alone and was fearful of a breakdown and getting stranded. When I went to pick up the truck at 7am the morning of my move, I was told the truck had come in late the night before and they were still “checking it out””. I got just over the mountain pass on I-8and white smoke started pouring out of the back

Tags: Auto & Truck Rental

Address: and then when I was just coming into the edge of El Cajon the engine went dead. Fortunately I was going downhill

Website: still won’t work. Now he tells me it’s the fuel pump. He calls U-Haul to ‘close out’ his ticket

Phone: so I was able to coast off the highway and into a gas station. I called U-Haul’s HotLine and told them what happened. Eventually a mechanic came out (at least 45 min after my call) and said I was out of gas (Not! I had over a quarter tank). Then he said it was the fuel filter and he’d have to go buy one. An hour later

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U-Haul CaveCreek/101, Jim Cox Mgr. San Marcos CA is rated 1.67 out of 5 based on the reviews submitted by our users and is marked as POOR.
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