I purchased a Verlux floor lamp in May 2014. In October the lamp failed. In an exchange of emails with the company they determined the the problem was a faulty ballast. They were willing to repair or replace it under warranty free of charge. All I had to do was pay for the packaging, the shipping cost to them and the return shipping. This exeeded the original cost of the lamp and the cost of a replacement one if I purchased it locally. Their answer to this was that would provide a more expensive lamp, which I don’t need. I told them not to expect any further businees from me or anyone else I could inform about their method of doing business.
340 Mad River Park Waitsfield, Vermont USA