I have had one instance where I ordered a product from this individual and have had to wait much longer than expected for products. Incidentally, he charges you for a product immediately for something that won’t be delivered for weeks. Additionally, when I tried to arrange an exchange for a different product he tried to impose a 15% restocking feeBeware!! When I expressed my dissatisfaction these are some of the replies I received (I have the emails to prove it):Bear with me as I copied the emails in directly and you need to read from the bottom up to start from the beginning… nOn Apr 25, 2012, at 12:08 PM, Michael Warfel wrote:nNo the customer isn’t always right jacka**. Go f**k yourself. Return denied, go shove it up your a**. nOn Apr 25, 2012, at 12:04 PM, Michael Warfel wrote:nSub par service, because your order got processed and there is a penalty that is clearly listed for returned items? How hard is that for you to f***ing understand? nOn Apr 25, 2012, at 11:54 AM, Michael Warfel wrote:nDoes it look like I’m Amazon.com jacka**? I don’t have a staff of 20,000 and a customer care center that can take care of your stupid mistakes. There is me and one person that processes shipments when I’m not boxing planes. So therefore since I worked graveyard all f***ing last night, they processed your order. Now learn from your mistake you spoiled OC brat and accept the penalty or shove the model up your a*s. Your choice and don’t let the door hit you in the a*s on the way out. nOn Apr 25, 2012, at 7:27 AM, Michael Warfel wrote:nI’m sorry your order has already been processed and shipped. You are welcome to return it less a 15% restocking fee. -Michael nOn Tue, Apr 24, 2012 at 6:41 PM, Kk <> wrote:nHi nCan you please cancel this order and give me a refund? We ordered this plane by mistake. We are actually looking for a 1:200 scale plane. If you can suggest one we will order that instead. nThank you.nKk nPlease call me if you have questions.
19662 Chinotto Lane Riverside, California United States of America