Walmart Los Banos California Review

We arrived at Wal-Mart (Los Banos)11/25/2010 for the Black Friday event at 6:00 PM to get in line for all of the supposedly great sales. We were # 8 to go thru the door. Doors opened at 12:00 AM, you were told to go to the perspective area where the balloon with the letter of your merchandise would be located. Once you arrived there the employee asked you how many items you wanted and circled it on a slip of paper and gave it to you and then proceeded to give you the spiel of: You have to stay in this line until 2:00 AM, you cannot leave the line if you do, and you forfeit your ticket. You can go to the bathroom, but only be gone for 15 minutes. At 2:00 AM you will be given a bracelet for the merchandise you wanted, you are guaranteed the merchandise when you come back between 5-6AM. If you do not come back by 6:00 AM your merchandise will be forfeited. We were told that you can roam the store and continue shopping or go home and come back, but make sure you are back between 5-6 AM to get your merchandise. My husband and I were #1 in the $198 Laptop group (Balloon C). We asked for 3 laptops (you were allowed to buy up to 6). At that time my husband asked how many laptops were available for purchase and he was told 97. As more and more people came to this section another employee came over and asked how many laptops were left and the employee giving out the tickets said 3. The other employee told her to stop giving out tickets after the three.We did some more shopping at Wal-Mart and at approximately 5:20 AM, we went and picked up the DSs that we had a bracelets for and headed over to pick up the laptops. When we arrived in the area and showed our wristband we were told sorry we dont have anymore. I promptly said but we have our wristbands, and we were #1 in line. Needless to say I was very upset and asked an assistant manger that was in the area what was going on. We were told we were guaranteed a laptop when were in line. He informs me that they had made a mistake in the calculations of the laptops and actually there were only 34 available and now they are all gone. I asked him how they could have grossly miscalculated between 34 and 97. He curtly told me that he was sorry, and that they had another computer that was $298 if I wanted to purchase that one. I firmly told him no I wanted the one that I was guaranteed. All the time that I was speaking to this assistant manger he never looked me in the eye, or even at me, but up at the ceiling or had his head turned away from me. As I continued to question him, he avoided my questions completely. Finally I was so infuriated that I asked for his managers name (which he never gave me). He informed me that the manger was up front. I asked him where and he said, Somewhere by the registers. I said, “What does he look like?”” He said he has on a brown suit jacket. I told him that I had seen him when we first were allowed in the store at 12:00 AM—as he actually opened the doors to let people in. I walked up front and found the manager (Darwin Lara) and explained the situation. He gave me the same lame excuse as the assistant manager and curtly told me that I could buy the other computer for $298. I told him the same thing that I told the assistant manager

that I wanted the one that I was supposedly guaranteed for $198

especially since my husband and I were the first ones in line for the laptops. I informed him that I was not the only one that had not gotten their laptop and didnt he think that was a little frustrating to people who had sat outside their store for up to 11 and 12 hours in the freezing cold to basically have you say sorry we made a mistake and do you want to buy a higher priced one. All of us who sat out there for 11 hours were there for the purpose of getting the $198 laptop

and not being offered a higher priced one because of Wal-Marts mistake. At this point I was getting very infuriated with his non-caring demeanor

unprofessional customer service

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