Complaint: Workhorse Custom Chassis manufactured the chassis and related components for my Winnebago motorhome. Since the vehicle is 4 months old with only 5,000 miles they have failed to provide adequate service to repair a defect in the dashboard air conditioning unit. Last year a service center, Cassell GMC in Patchogue, trashed my vehicle while it was in their shop for over 3 weeks. To date the vehicle has 12,000 miles and is 18 months old and attempts to repair the same defect total 7, with visits to 3 different shops. In addition, there have been several unrelated repairs made that should have fallen under the warranty but I have been charged upwards of $300. One of these repairs involved bolts falling out of the swaybar, and replacement of engine belts without my authorization. Workhorse representatives in Michigan have provided me with ZERO customer support and at this point in time it looks like I will be left with no alternative but litigation if they continue to breach the terms of their own warranty. I will NEVER purchase another Workhorse or GM product again. I hope this report helps prevent any future fiascos for other unsuspecting consumers like myself. Ellie Long Island, New YorkU.S.A.
Tags: Auto Repair Service
Address: 600 Central Avenue Suite 220 Highland Park, Illinois U.S.A.