Complaint: I went to Xpress lube to get some brakes repaired.So The employee with the last name of Thomas did a partial inspection of my brakes. He said he only checked my front brakes and calipers. He never checked my rear brake pads. So once I paid for front brake pads, calipers and labor, I received a fraudulent breakdown of what I paid for. The receipt read: front pads-$0 dollars, front calipers- $385 dollars, shop supplies $12 dollars. This was a receipt that didn’t describe what I paid for at all. So once I did a test drive on the car,I noticed the car was stopping worse. So I brought the car back and told them that my brakes still weren’t working. So then this Thomas guy said he would bleed the brakes again.Then once he finished he he did a test drive on my car for 5 minutes. So once he came back I noticed that the pouch I had left in the back had been opened. I was missing $51 dollars. So I approached the the Thomas guy,and he denied taking $51 dollars. So we called the police and did a police report. Then once that was over, they did another inspection on my car and said that I needed rear brake pads,and that I had a leak in my brake line. So at that point I told them that I wanted a full refund and the manager Patrick Pettis said they don’t do refunds. Quintin and mechelle morrow, GeorgiaU.S.A.
Tags: Auto Repair Service
Address: 2065 Mt. Zion Rd Morrow, Georgia U.S.A.